Avila Skin Studio

This policy is for every client that is scheduled on my book including my VIP members. Scheduled treatments are reserved especially for you. Please understand that when you forget, are unable to receive your treatment, or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive services they need. Credit cards are required for booking – When you book your appointment, I will need a credit card or gift certificate to hold your appointment. Your card will not be touched, unless you do not show, or cancel before the deadline. Cancellation deadline – All appointments must be cancelled 24hrs in advance. As soon as it is under the 24hr period and for ANY reason you are unable to receive your treatment (i.e. forget, show up with a contraindication, show up late and I am unable to give you your full treatment, etc.) you WILL be charged 100% the price of your service. No shows – Clients that no show appointments with no respectful explanation will be blocked. I will not tolerate repeated no shows. If you are booking with a gift certificate, that certificate will be charged for your service and treated as remuneration. No shows – Clients that no show appointments with no respectful explanation will be blocked. I will not tolerate repeated no shows. If you are booking with a gift certificate, that certificate will be charged for your service and treated as remuneration. VIP no shows – If you do not show up for your monthly appointment, you will forfeit that appointment. If you wish to still receive a facial during that month, you will then be required to pay the non-member price. This also applies to you if you are too late for your appointment or show up unable to receive your service for any reason. Please also read your VIP member information, nothing has changed, but all will be enforced. Late arrival: If you are 10 min. late for a facial appointment, you are considered a no-show and the no-show fee will apply to you. You will then have to reschedule your appointment. If your appointment is a sugaring appointment, you will need to be on time or you are considered a no-show. I am on a very strict time schedule that I must adhere to for the respect of the next client. CONTRAINDICATIONS: There are contraindications for services. Not to be rude, but use your best discretion. If you have an open wound of ANY kind on the face, neck or decollete (i.e. cut, sores, or even injection wounds), have had a procedure that is significant on the face , neck or decollete (i.e. filler, botox or similar), have had anything removed from the area, have any fungal, bacterial or viral infection on the area (i.e. cold sore and more), are taking any acne medicine that overly thins the skin (i.e. accutane), have a sunburn, recently had dental work and you are still healing, sore, and/or swollen…..I am sure that there is more so if you have ANY hesitation please don’t hesitate to call and ask. At this point, contraindications are a part of my cancellation policy and you will be charged the “no-show” fee for coming to your appointment and me not being able to do your service. Thank you for your understanding. Lastly, if you continually reschedule your appointment 3 times within the required notification time, this will result in placing you on a pre-pay only basis. Your time is precious and I value every client, so I ask you to please appreciate and respect my time too as well as my other client’s time. Thank you so much for your understanding.